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Virus & malware removal

Virus & malware removal in Brisbane

Pop-ups that won't go away, a browser that keeps redirecting, or a phone call from “Microsoft” you now regret — these are fixable, and panicking doesn't help.

Geek Alert removes viruses, malware and browser hijacks from Windows and Mac computers across Brisbane, on-site or remotely. We clean it up, work out how it got in, and show you what to watch for next time.

Book an appointment 0401 114 166
  • Same-day help in most cases
  • We check it's actually gone
  • No antivirus subscription pushed on you
Signs of an infection

What an infected computer usually looks like

You don't need to be certain before you call. If any of this sounds familiar, it's worth a look:

  • Pop-ups and ads appearing outside the browser
  • Your homepage or search engine changed on its own
  • The computer suddenly running hot, loud or very slowly
  • Security warnings demanding you call a phone number
  • Friends receiving emails or messages you didn't send
  • Files renamed, or a note demanding payment to unlock them
  • Programs you don't remember installing
  • Windows Security or your antivirus turned off and won't turn back on

If you're seeing a ransom demand, stop. Don't pay, and don't restart the computer repeatedly — that can make things worse. Unplug it from the internet and call us on 0401 114 166. We'll tell you honestly what's recoverable before you spend a cent.

What we actually do

“Running a scan” is the easy part, and it's not the part that matters. A proper clean-up is about making sure nothing survives the restart.

  1. Find out how it got in. A dodgy download, a fake update, an email attachment, or someone talked you into granting remote access. Without this, it comes back.
  2. Remove it properly. Including the startup entries, scheduled tasks and browser extensions that most one-click tools leave behind.
  3. Check what it touched. Browser profiles, saved passwords, mail rules quietly forwarding your email somewhere else.
  4. Secure the accounts that matter. If credentials were exposed, changing them in the right order matters — email first, because that's how everything else gets reset.
  5. Patch the hole. Updates, built-in protection switched back on, and a plain-English rundown of what to look out for.

Scam calls and remote-access fraud

A good share of what we see isn't a virus at all. Someone rang, said they were from Telstra, Microsoft or the bank, and talked the person into installing remote-access software. The computer is fine — the problem is what the caller was able to see and do while they were in it.

That's a different job: remove their software, check for anything left behind, then work through accounts and banking with you. If money moved, your bank's fraud line is the first call and we'll say so rather than charging you to find out.

On-site clean-up

Across Brisbane.

  • Best if the computer won't start or connect
  • We can check the network too
  • $0 call-out across greater Brisbane

Remote clean-up

Australia-wide.

  • Often same-day, and cheaper
  • Good for browser hijacks and pop-ups
  • $60 for the first 30 minutes

Not sure which you need? Call and describe it — we'll tell you honestly.

Why Brisbane locals choose us

No scare tactics, no subscriptions

Plenty of shops will sell you a security suite you didn't need. We'd rather remove the problem, set up what's already built into your computer, and explain how it happened.

  • Plain-English explanationsNo tech talk. You'll understand what went wrong and what we did about it.
  • No upsellingOnly what you actually need — and an honest answer when something isn't worth fixing.
  • Patient & respectfulEspecially for non-technical users. We won't make you feel silly for asking.
  • Clear pricing mindsetNo surprise invoices. You get a time estimate in the first 15 minutes.
Where we go

Servicing Brisbane & South East QLD

On-site visits cover greater Brisbane, the Sunshine Coast and the Gold Coast, with no call-out fee anywhere in greater Brisbane. Remote support is available anywhere in Australia.

If you're unsure whether we cover your suburb, just call and ask — we're friendly, promise. 0401 114 166

See every area we cover
$0 call-outAnywhere in greater Brisbane
7 daysAppointments 9am–5pm, every day
Australia-wideFor remote support, wherever you are
Good questions

Frequently asked questions

Will I lose my files if you remove a virus?
Usually not. Most malware doesn't touch your documents — it hides, redirects your browser or shows ads. We back up anything critical before we start where that's practical. The exception is ransomware, which deliberately encrypts your files; if that's what you've got, we'll tell you straight away what is and isn't likely to come back.
I let someone remote into my computer. What now?
Turn the computer off and unplug the internet, then call us. Don't use it for banking in the meantime. The software they installed usually comes off easily — the bigger job is working out what they saw and getting your accounts secured. Read how to spot a scam for what these calls look like.
Do I need to buy antivirus software?
For most home users on Windows, no. Windows Security is built in, free, and genuinely good these days. We'd rather set that up properly and show you what to watch for than sell you a subscription you don't need.
How do you know it's actually gone?
We check the places malware hides to survive a restart — startup entries, scheduled tasks, browser extensions and profiles — not just run one scan and call it done. If we can't be confident it's clean, we'll say so and talk you through a rebuild instead of pretending.

See all FAQs

Get the virus removed properly

Tell us what you're seeing on screen and we'll tell you honestly how bad it is and what it takes to fix.

Book an appointment Call 0401 114 166

Most clean-ups are done within the hour · $0 call-out across greater Brisbane

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