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Frequently asked questions
Still have questions? Take a look below, or reach out any time — we're friendly, promise.
Costs & booking
How much does it usually cost to fix a computer?
Our on-site technician costs $139.00 for the first hour, and most jobs are completed within the hour. If it takes a little longer, please refer to our rates.
How long does it take to fix a computer?
We will assess the computer in the first 15 minutes and give you an estimate on the time frame. Some computers are trickier than others.
How do I schedule an appointment?
You can book online any time, contact us on 0401 114 166, or fill out our contact form and we will be in touch ASAP.
How and when do I pay?
Payment is due at the completion of the service unless otherwise agreed. Accepted payment methods may include EFTPOS, cash, bank transfer, or other methods advised at the time of service. Nothing is paid upfront.
How is my time billed?
All services are subject to the applicable minimum charge, and time is rounded up to the nearest 15-minute billing increment.
Can I cancel or reschedule a booking?
You may cancel or reschedule a booking up to 24 hours prior to the scheduled time without charge. Late cancellations or no-shows may incur a cancellation fee.
The service itself
Can you offer remote support?
Absolutely, we offer remote support for minor issues. We might ask you for a few details and if it's determined it can be fixed remotely, we might suggest this.
What brands do you service?
We service major brands, including Samsung, Toshiba, Acer, Asus, HP, Apple, Lenovo, and Microsoft.
Does someone need to be home for an on-site visit?
Yes — an adult aged 18 years or over must be present at the service location for on-site services, unless otherwise agreed in writing.
What happens if the problem can't be fixed?
If no viable solution can be identified after reasonable investigation, no labour fee will be charged. If a solution is identified but you choose not to proceed, a standard call-out or service fee may still apply.
Is there a warranty on the work?
For general on-site or remote labour we offer a limited workmanship warranty of 30 days — if the same issue reoccurs within that period due to our work, we will re-attend at no additional labour cost. Any parts or equipment we supply are covered by a minimum 12-month warranty unless otherwise stated.
Will my data be safe?
We take reasonable care, but technology systems are complex and data loss or corruption can happen during or after a service. Please back up anything important before any work is performed, or ask us to perform the backup first — we're happy to. The full wording is in our Terms of Service.
Coverage & who we help
Which suburbs do you cover?
On-site visits cover greater Brisbane, the Sunshine Coast and the Gold Coast, with no call-out fee anywhere in greater Brisbane. Remote support is available anywhere in Australia. See our service areas, or just call and ask.
Do you help small businesses as well as homes?
Yes. We work with home users, seniors, remote workers, small businesses and sole traders. Ongoing or larger business jobs are quoted individually — get in touch.
How can I prevent future issues with my PC?
Regular computer maintenance, practicing good security habits, and asking the right questions. Feel free to ask our technicians on site to help you set up a maintenance schedule so that you don't have to worry.
Didn't find your answer?
Call and describe what's going on. We'll tell you honestly whether it needs a visit, can be fixed remotely, or isn't worth fixing at all.