Terms of Service

This document sets out the terms under which Geek Alert ("we", "us", "our") provides onsite and remote technology services. By requesting, booking, or using our services, you agree to be bound by these Terms of Service.

1. Services

1.1We provide onsite and remote technical support services, including diagnosis, troubleshooting, setup, configuration, and general technology assistance.1.2An adult aged 18 years or over must be present at the service location for onsite services unless otherwise agreed in writing.1.3We will assess your technical issue and make reasonable efforts to identify and implement a solution. Some issues may require replacement parts, additional equipment, or third-party services.1.4If no viable solution can be identified after reasonable investigation, no labour fee will be charged. If a solution is identified but you choose not to proceed, a standard call-out or service fee may still apply.

2. Fees and payment

2.1Service fees are communicated prior to or at the time of booking. Fees may be charged as a call-out fee, hourly rate, or fixed service price depending on the nature of the work.2.2Payment is due at the completion of the service unless otherwise agreed.2.3Accepted payment methods may include EFTPOS, cash, bank transfer, or other methods advised at the time of service.2.4We do not offer ongoing credit accounts unless expressly agreed in writing.2.5If payment is not made when due, an invoice will be issued. Unpaid invoices may incur reminders, recovery costs, or further action permitted under Queensland law.2.6Cancellations: You may cancel or reschedule a booking up to 24 hours prior to the scheduled time without charge. Late cancellations or no-shows may incur a cancellation fee.2.7Parking and access: You agree to provide reasonable access to the service location. Any paid parking or access costs incurred during the service may be added to your invoice.2.8All Services are subject to the applicable minimum charge. Time is rounded up to the nearest 15-minute billing increment.

3. Data, liability, and risk

3.1Technology systems are inherently complex. While we take reasonable care, you acknowledge that issues such as data loss, corruption, or downtime may occur during or after service.3.2You are responsible for ensuring that all important data is backed up prior to any service being performed, unless you have specifically engaged us to perform a backup.3.3To the maximum extent permitted by law, we are not liable for any loss, damage, or corruption of data arising directly or indirectly from the provision of our services.3.4Our total liability for any claim arising from the services is limited to the amount paid by you for the relevant service.3.5You confirm that you own, or are authorised to use, all devices, software, and data that you ask us to access, repair, or configure, and that doing so does not infringe any third-party rights.

4. General terms

4.1These Terms are governed by the laws of Queensland and the Commonwealth of Australia. You submit to the exclusive jurisdiction of the courts of Queensland.4.2We are not responsible for delays or failures caused by circumstances beyond our reasonable control, including supply issues, network outages, weather events, or third-party service failures.4.3Any failure by us to enforce a right under these Terms does not constitute a waiver of that right.4.4If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force.4.5The current version of these Terms is available on our website at www.geekalert.com.au.

5. Warranty and follow-up service

5.1For general onsite or remote labour services, we offer a limited workmanship warranty of 30 days. If the same issue reoccurs within this period due to our work, we will re-attend at no additional labour cost.5.2Any parts or equipment supplied by us are covered by a minimum 12-month warranty, unless otherwise stated. Manufacturer warranties may extend beyond this period.

6. Termination

6.1We may suspend or terminate services immediately if you breach these Terms, refuse payment, or engage in abusive, unsafe, or unlawful behaviour.

7. Definitions

• "Service" means onsite or remote technical assistance provided by Geek Alert.
• "Service Visit" means a single onsite or remote support session.
• "Fees" or "Rates" means, for each Service provided by Geek Alert, the charges payable by you, calculated as follows: for On-Site Support, a minimum fee of $139.00 applies for the first one (1) hour, with any additional time billed at $30.00 per 15-minute increment thereafter; and for Remote Support, fees are charged at $30.00 per 15-minute block, subject to a minimum charge of 30 minutes.
• "You" / "Your" means the individual or entity requesting the Service.

8. Australian Consumer Law notice

Our services come with guarantees that cannot be excluded under the Australian Consumer Law.

For major failures, you are entitled to:

• Cancel the service contract; and
• Receive a refund for the unused portion or compensation for reduced value.

For non-major failures, you are entitled to have the issue remedied within a reasonable time, or to a refund if this is not done.

You may also be entitled to compensation for reasonably foreseeable loss or damage.

Further information is available from the Australian Competition & Consumer Commission (ACCC) at www.accc.gov.au.

9. Important repair notice

• Data may be lost during the repair or service process.
• Goods presented for repair may be replaced with refurbished goods of the same type.
• Refurbished parts may be used where appropriate.

Backups can be performed at your request prior to service.