Privacy Policy

Geek Alert is committed to protecting your privacy and handling your personal information in a transparent and responsible manner. This Privacy Policy explains how we collect, hold, use, and disclose personal information when you interact with us, including through our website www.geekalert.com.au, our contact forms, our online booking system, or directly when engaging our services.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (together, Australian Privacy Law).

By accessing our website, submitting a contact form, or otherwise dealing with us, you acknowledge that you have read and understood this Privacy Policy and consent to the handling of your personal information as described.

If you have any questions, please contact us using the details at the end of this policy.

1. What personal information we collect

The type of personal information we collect depends on how you interact with us.

Information collected automatically

When you visit our website, we may collect limited technical information such as:

• your IP address or domain name;
• the date and time of your visit;
• pages viewed and navigation patterns;
• the website or search engine that referred you to our site.

This information is collected in aggregate by our website analytics provider. Our website does not set cookies. We do not use tracking pixels, advertising identifiers, or any technology that follows you across other websites, and no cookie consent banner is needed to visit this site. Our analytics records page views only, without cookies and without building a profile of you. This data does not identify you personally.

Information you provide directly

When you contact us, book a service, or otherwise deal with us, we may collect personal information including:

• your name;
• residential or service address;
• email address;
• telephone number;
• business name or employer (if applicable);
• information about your devices, systems, or technical issues.

You may choose not to provide personal information, however this may limit our ability to respond to enquiries or provide services.

2. How we collect personal information

We collect personal information in a number of ways, including:

• through our website contact forms;
• during phone calls or email correspondence;
• in person during onsite service visits;
• through cookieless website analytics (see section 1);
• through our online booking system at book.geekalert.com.au.

Because our website does not use cookies, there is nothing for you to disable, and blocking cookies will not affect how this site works. Our booking system does not ask you to create an account or sign in — you can book as a guest — and it sets no tracking or advertising cookies either.

3. How we use your personal information

We collect, use, and disclose personal information only where permitted by Australian Privacy Law and for purposes including:

• responding to enquiries and service requests;
• providing onsite or remote technical services;
• administering bookings, invoices, and payments;
• managing and improving our business operations;
• improving website performance and usability;
• complying with legal and regulatory obligations;
• investigating complaints or enforcing our legal rights;
• communicating with you about our services, including service updates or marketing communications (you may opt out at any time);
• business restructuring, sale, or transfer (where applicable).

We do not sell personal information.

4. Disclosure of personal information

We may disclose personal information where reasonably necessary to:

• service providers or contractors who assist us in operating our business (such as software providers, payment processors, or IT systems);
• professional advisers (such as accountants or legal advisers);
• government authorities where required by law;
• a prospective purchaser or successor as part of a business sale or restructure.

Where personal information is disclosed to third parties, we take reasonable steps to ensure those parties handle the information in accordance with Australian Privacy Law.

5. Where your information is stored

We think you should be able to see exactly who handles your information and where it sits, so here is the entire list.

Your booking records stay in Australia. The database behind our booking system is located in Sydney, so the details you give us when you book — including your address — are held here under Australian law rather than sent offshore for storage.

The supporting services in that list operate from the United States, and Australian Privacy Principle 8 requires us to tell you so. To be clear about what each one actually does: Google Calendar holds the appointment in our work diary, Resend delivers your confirmation and reminder emails, Formspree carries a contact-form message to our inbox, and Vercel serves the websites themselves without storing anything personal about you. None of them are advertising companies, none of them are given your information to use for their own purposes, and we never sell it to anybody.

If you would rather your details didn't pass through any overseas service at all, just call or text us on 0401 114 166 and we'll book you in over the phone instead. That is always an option and it is never a lesser one.

We take reasonable steps to ensure every provider listed here handles your information consistently with Australian Privacy Law. Providers outside Australia are also subject to the laws of their own country, and we may be unable to prevent access where a foreign law compels it. There is no other third party that receives your personal information, and if that ever changes we will update this section.

6. Data security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access by:

• limiting access to authorised persons;
• using password protection and secure systems;
• securely storing information in electronic or physical form.

No method of transmission over the internet is completely secure. While we take reasonable precautions, you acknowledge that information transmitted online is provided at your own risk. We are not responsible for the security of devices or networks you use to access our website.

7. Access and correction

You may request access to the personal information we hold about you, subject to exceptions permitted under the Privacy Act. We may charge a reasonable administrative fee for providing access.

If you believe that personal information we hold is inaccurate, incomplete, or out of date, please contact us and we will take reasonable steps to correct it.

8. Marketing communications & opt-out

We may contact you with information about our services that may be of interest to you. You can opt out of marketing communications at any time by:

• using the unsubscribe link in emails (if provided); or
• contacting us directly using the details below.

9. Third-party websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those websites. You should review their privacy policies independently.

This Privacy Policy covers both www.geekalert.com.au and our online booking system at book.geekalert.com.au. It does not cover any other website you may reach from a link on either of them.

10. Complaints

If you believe we have breached Australian Privacy Law, you may contact us using the details below. We will investigate and respond within a reasonable time.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology, or our business practices. The current version will always be published on our website. Where required by law, we will notify you of material changes.

12. Contact us

Geek Alert
Phone: 0401 114 166
Email: support@GeekAlert.com.au
Web: www.geekalert.com.au