PRIVACY POLICY
Geek Alert - ABN: 38 530 608 224 Last updated: 18/12/25
Geek Alert is committed to protecting your privacy and handling your personal information in a transparent and responsible manner. This Privacy Policy explains how we collect, hold, use, and disclose personal information when you interact with us, including through our website www.geekalert.com.au, our contact forms, or directly when engaging our services.
We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (together, Australian Privacy Law).
By accessing our website, submitting a contact form, or otherwise dealing with us, you acknowledge that you have read and understood this Privacy Policy and consent to the handling of your personal information as described.
If you have any questions, please contact us using the details at the end of this policy.
1. What Personal Information We Collect
The type of personal information we collect depends on how you interact with us.
Information collected automatically
When you visit our website, we may collect limited technical information such as:
your IP address or domain name;
the date and time of your visit;
pages viewed and navigation patterns;
the website or search engine that referred you to our site.
This information is collected using standard technologies such as cookies, anonymous identifiers, and session data. This data does not typically identify you personally.
Information you provide directly
When you contact us, book a service, or otherwise deal with us, we may collect personal information including:
your name;
residential or service address;
email address;
telephone number;
business name or employer (if applicable);
information about your devices, systems, or technical issues.
You may choose not to provide personal information, however this may limit our ability to respond to enquiries or provide services.
2. How We Collect Personal Information
We collect personal information in a number of ways, including:
through our website contact forms;
during phone calls or email correspondence;
in person during onsite service visits;
through cookies and similar technologies on our website.
Most modern browsers allow you to disable cookies; however, doing so may affect website functionality.
3. How We Use Your Personal Information
We collect, use, and disclose personal information only where permitted by Australian Privacy Law and for purposes including:
responding to enquiries and service requests;
providing onsite or remote technical services;
administering bookings, invoices, and payments;
managing and improving our business operations;
improving website performance and usability;
complying with legal and regulatory obligations;
investigating complaints or enforcing our legal rights;
communicating with you about our services, including service updates or marketing communications (you may opt out at any time);
business restructuring, sale, or transfer (where applicable).
We do not sell personal information.
4. Disclosure of Personal Information
We may disclose personal information where reasonably necessary to:
service providers or contractors who assist us in operating our business (such as software providers, payment processors, or IT systems);
professional advisers (such as accountants or legal advisers);
government authorities where required by law;
a prospective purchaser or successor as part of a business sale or restructure.
Where personal information is disclosed to third parties, we take reasonable steps to ensure those parties handle the information in accordance with Australian Privacy Law.
5. Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access by:
limiting access to authorised persons;
using password protection and secure systems;
securely storing information in electronic or physical form.
No method of transmission over the internet is completely secure. While we take reasonable precautions, you acknowledge that information transmitted online is provided at your own risk. We are not responsible for the security of devices or networks you use to access our website.
6. Access and Correction
You may request access to the personal information we hold about you, subject to exceptions permitted under the Privacy Act. We may charge a reasonable administrative fee for providing access.
If you believe that personal information we hold is inaccurate, incomplete, or out of date, please contact us and we will take reasonable steps to correct it.
7. Marketing Communications & Opt-Out
We may contact you with information about our services that may be of interest to you. You can opt out of marketing communications at any time by:
using the unsubscribe link in emails (if provided); or
contacting us directly using the details below.
8. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those websites. You should review their privacy policies independently.
This Privacy Policy applies only to www.geekalert.com.au.
9. Complaints
If you believe we have breached Australian Privacy Law, you may contact us using the details below. We will investigate and respond within a reasonable time.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in law, technology, or our business practices. The current version will always be published on our website. Where required by law, we will notify you of material changes.
11. Contact Us
Geek Alert
📞 0401 114 166
📧 support@GeekAlert.com.au
🌐 www.geekalert.com.au